Request DirectMemoir Account Deletion

Submit a deletion request

Email us from the address on your account. Include your DirectMemoir username or account email and ask us to delete your account and associated data. Do not include your password.

Email a DirectMemoir account deletion request

If you cannot send the request from your account email, provide your username and the account email address. We may ask for additional information to verify that you own the account. We will confirm when the request has been processed.

What we delete

After verifying your request, we delete your DirectMemoir sign-in account, profile, credit balance, room memberships, story turns, and personal media associated with the account. You can also delete your account directly in the app under Profile → Delete Account.

Data that may remain temporarily

Some shared rooms may remain available to their other members with your authorship anonymized. Previously generated media may remain in cloud storage for up to 30 days before automatic cleanup. Backups and operational logs may retain data for up to 30 days. Apple, Google, and RevenueCat retain purchase records under their own policies. We may also retain specific records when required for security, fraud prevention, disputes, or legal obligations. See our Privacy Policy for details.